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The pioneer of micro customized intelligent logistic vehicle in modern logistics.

WHAT

SERVICES

CAN WE

OFFER

  • Presales Service

    1. Customers can get detailed information about our company and products through many different platforms.

    2. Customers are welcome to send us inquiries to get more information about our products and services in time and we will respond in 24 hours.

    3. As per customers' needs, we recommend customers suitable products and marketing mode or business mode.

    4. We will discuss with clients upon the delivery time and the shipping manner.

    5. Business policy illustration after cooperation.

    6. After-sale service illustration after cooperation.


  • During Production Service

    1. Once customers place order, we will update them with production state every week.

    2. We give customers feedback about shipping information in time.

    3. Some required files and materials will be delivered to users along with the product.

    4. Other necessary technical assistance is offered without any delay.


  • After-sales Service

    1. In order to ensure better after-sale service for end users, we will manage our clients effectively and offer technical training. We will also assist our distributors to build local marketing and service net and setup wild after-sale service sites.

    2. We will provide technical assistance in time.

    3. Through cooperating with distributors, we will setup accessory warehouse to provide after-sale accessory in time.

    4. Distributors and clients are welcome to send maintenance personnel to our company to get technical training, including mechanical and electric fixing.

    5. We will continuously setup more after-sale service sites.


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DEALERS WANTED

  • .01

    The companies from logistics, post, catering, e-commerce industry and life services etc.

  • .02

    The enterprises owning electric vehicle sales and service network and enough employees.

  • .03

    The companies are interested in exploring electric vehicle business with enough financial support.

  • .04

    Trading companies having target customers and maintaining good relationship with them.

AFTER-SALES SERVICE

Within 7 days from the date you receive the goods, you can choose to return the goods, replace the goods or repair within 30 days from the date you receive the goods, you can choose to replace or repair the goods.

1. The user only changes or does not repair within 30 days without the following behavior :

Loss of certificate and invoice, human damage, warranty and security label damage, etc

2. Shipping instructions :

If the quality of the goods or the goods received in accordance with the purchase order results in the replacement of goods, the replacement costs shall be borne by rui pu electric power.

RETURN THE CAR

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TYPE TIME LIMIT RANGE OF RETURN AND CHANGE THE SPECIFIC CONTENT START DATE
The car back 7 days Performance failure or product quality pro-blem as defined by laws, regulations and industry standards It is confirmed by the service center authorized by rui pu company, and a test report is issued to confirm the product quality and performance fault. From the date of receipt of the goods by the customer
To change 30 days Performance failure or product quality pro- blem as defined by laws, regulations and industry standards It is confirmed by the service center authorized by rui pu company, and a test report is issued to confirm the product quality and performance fault. From the date of receipt of the goods by the customer

THE WARRANTY DETAILS

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Parts quality assurance

-

The warranty of core parts of an electric vehicle shall be two years or a total of 30,000 kilometers of driving distance, whichever is first reached (the core parts shall include the motor, charger, frame and rear axle of the electric vehicle), and the warranty of other parts shall be carried out in accordance with the "three guarantees standard for electric vehicles".

Service center

+

Within the warranty period, rui pu electric vehicle authorized service center to provide free repair and replacement services. The service center of rui pu electric vehicle authorized service center will provide paid service for the service beyond the service term and scope of "three guarantees".

Timeliness

+

In order to guarantee the timeliness, we will arrange the random delivery of qualified batteries through the replacement of batteries through the after-sales system.

Door to door service

+

The warranty of core parts of an electric vehicle shall be two years or a total of 30,000 kilometers of driving distance, whichever is first reached (the core parts shall include the motor, charger, frame and rear axle of the electric vehicle), and the warranty of other parts shall be carried out in accordance with the "three guarantees standard for electric vehicles".

The service period

+

The warranty of core parts of an electric vehicle shall be two years or a total of 30,000 kilometers of driving distance, whichever is first reached (the core parts shall include the motor, charger, frame and rear axle of the electric vehicle), and the warranty of other parts shall be carried out in accordance with the "three guarantees standard for electric vehicles".

ELECTRIC PARTS STANDARD

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ELECTRIC
Vehicle Body

ELECTRIC

  • Belongs to type

    Front frame, rear frame, front auxiliary frame, direction post, direction handle, drag arm

  • Quality assurance

    Natural open welding, off welding, fracture phenomenon

  • The warranty period

    24 months / 30000 km

  • Front wheel rim, rear wheel rim,front/rear shock absorber, front brake system, rear brake system

  • Natural deformation, fracture and other quality problems caused by manufacturing defects

  • 12 months of 15000 km

  • Paint parts, electroplate par-ts, after the box

  • Large areas of paint peeling, fadi-ng,blistering, cracking

  • Six months of 10000 km

ELECTRIC2
Vehicle Body

ELECTRIC

  • Belongs to type

    Front frame, rear frame, front auxiliary frame, direction post, direction handle, drag arm

  • Quality assurance

    Natural open welding, off welding, fracture phenomenon

  • The warranty period

    24 months / 30000 km

  • Front wheel rim, rear wheel rim,front/rear shock absorber, front brake system, rear brake system

  • Natural deformation, fracture and other quality problems caused by manufacturing defects

  • 12 months of 15000 km

  • Paint parts, electroplate par-ts, after the box

  • Large areas of paint peeling, fadi-ng,blistering, cracking

  • Six months of 10000 km

ELECTRIC3
Vehicle Body

ELECTRIC

  • Belongs to type

    Front frame, rear frame, front auxiliary frame, direction post, direction handle, drag arm

  • Quality assurance

    Natural open welding, off welding, fracture phenomenon

  • The warranty period

    24 months / 30000 km

  • Front wheel rim, rear wheel rim,front/rear shock absorber, front brake system, rear brake system

  • Natural deformation, fracture and other quality problems caused by manufacturing defects

  • 12 months of 15000 km

  • Paint parts, electroplate par-ts, after the box

  • Large areas of paint peeling, fadi-ng,blistering, cracking

  • Six months of 10000 km

ELECTRIC4
Vehicle Body

ELECTRIC

  • Belongs to type

    Front frame, rear frame, front auxiliary frame, direction post, direction handle, drag arm

  • Quality assurance

    Natural open welding, off welding, fracture phenomenon

  • The warranty period

    24 months / 30000 km

  • Front wheel rim, rear wheel rim,front/rear shock absorber, front brake system, rear brake system

  • Natural deformation, fracture and other quality problems caused by manufacturing defects

  • 12 months of 15000 km

  • Paint parts, electroplate par-ts, after the box

  • Large areas of paint peeling, fadi-ng,blistering, cracking

  • Six months of 10000 km

ELECTRIC5
Vehicle Body

ELECTRIC

  • Belongs to type

    Front frame, rear frame, front auxiliary frame, direction post, direction handle, drag arm

  • Quality assurance

    Natural open welding, off welding, fracture phenomenon

  • The warranty period

    24 months / 30000 km

  • Front wheel rim, rear wheel rim,front/rear shock absorber, front brake system, rear brake system

  • Natural deformation, fracture and other quality problems caused by manufacturing defects

  • 12 months of 15000 km

  • Paint parts, electroplate par-ts, after the box

  • Large areas of paint peeling, fadi-ng,blistering, cracking

  • Six months of 10000 km

SCOPE OF WARRANTY DISCLAIMER

If the products sold are not covered by the warranty service, users shall pay for the maintenance and related services:

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

  • If the service term and scope are exceeded based on the "three guarantees standard for electric vehicle parts".

CONTACT NUMBER FOR AFTER-SALES SERVICE

86-572 6223030